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News

Trust The Dispatcher When You Call 911

My colleague got a call from a woman frantic to connect with a 911 center in Illinois. My colleague used her cellphone to pull up 911Buddy, the app that allows you to call any 911 center in the United States, and typed in the city and state […]

Dialing From A Hotel

I work in a 911 dispatch center in a tourist town. Key West, a city of 23,000 residents, gets about two and  a half million visitors a year who seek the tropical sun at the very southern tip of Florida. So, it is not surprising my 911 […]

Low Tech 911

I am lucky to work in a 911 center in a small town where there is a commitment to emergency services of the highest quality. We get the latest equipment, training (even out of town), and solid pay and benefits. It’s hard to get a job well […]

Domestic Misery

I am continually amazed by the nuances required to do my job and answer 911 emergency calls. A few nights ago, I answered another in a string of emergency calls and found myself talking to a woman sobbing hopelessly into the phone.  My first thought was that […]